FAQ
Frequently asked questions
Repairs, SIM cards, buying phones, and warranty — the short answers.
How long does a typical repair take?
Most common repairs like screen and battery replacements are completed same-day. When you request a quote we'll give you a realistic timeline for your specific device and issue.
Do you offer a warranty on repairs?
Yes. Our repairs are backed by a warranty — see our Warranty Policy page for what's covered and for how long.
How does the repair quote request work?
Fill out the repair form with your device and the problem. We'll reply with a clear price and timeline. There's no obligation and no surprise charges at pickup.
Is Prime Cell an official Koodo dealer?
Yes — we're an authorized Koodo partner. You can request a SIM online, and we complete the final activation in-store.
Can I keep my current phone number when switching?
Absolutely. Choose the port-in option on the SIM request form and provide your current carrier and number. We'll handle the transfer so you stay connected.
Are the phones you sell new or used?
We sell quality pre-owned phones. Each is checked before listing, and the condition is described on the product page.
Can I pick up a phone I buy online, or do you ship?
Both, where available. Each listing shows whether pickup, shipping, or both are offered, and you choose at checkout.